Cancellation and Refund Policy
RoboCent has a No Refund Policy on HelloInbox Phone Numbers. If your subscription renews, it will be valid for the entire month that the subscription covers. If you are billed because you did not cancel the subscription, you can cancel the next subscription renewal charge but the current plan will be in effect until the next billing cycle where it will then be canceled.
Because RoboCent purchases numbers in the area code that you would like to host the HelloInbox, they are specialized to you personally and therefore cannot be used for other customers. When we receive payment we renew our subscription with the phone carrier to purchase another monthly lease for your number.
In addition, once a HelloInbox number is cancelled, due to manual cancelation or lack of payment, the number cannot be recovered. This is important because once it is released, it could potentially be purchased by another customer – on our platform or another service provider platform. Please ensure you have not placed your number on your website, t-shirts, literature, or other marketing documents as it will no longer link back to your once it is released. The “reset” period that we use for each phone number varies but is typically 60 days. After the 60 days of no ownership, it is eligible for purchase from another customer.
From our Terms of Service:
Chargeback Abuse Prohibited. Once you authorize a charge to your credit or debit card to purchase a RoboCent Service, you agree to not to file a credit card or debit card chargeback with regard to your purchase, regardless of whether your use of the RoboCent Service produced the desired outcome (e.g. the election of a political candidate). Should you file a credit card or debit card chargeback, you agree to reimburse RoboCent for any costs incurred in researching and responding to such chargeback, including without limitation, attorney’s fees and other costs paid to the credit card processor or our banks. You further agree that RoboCent may add these amounts to the original amount of your order, and that this total amount will then be immediately due and payable. RoboCent reserves the right to report a threatened or actual chargeback incident for inclusion in chargeback abuser database(s) of our choosing and in our sole discretion.